Customer Relationship Management (CRM)
Description
Putting the customer first is one of the most valuable strategies for building a business. Satisfied customers become repeat customers and often increase their spending; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.
Who Should Register For this Course?
- HR Officers and Manager
- CRM Professionals
- Managers
What qualification will I get?
CRM Course Completion Certificate
What Will I Learn?
- Teach you how to refocus your business to concentrate on your customers to build long-lasting relationships that allow you to beat the competition.
Topics for this course
21 Lessons120h
Module One
Introduction to CRM
Introduction to Understanding Your Customer
Customer Care vs. Customer Service
Module Two
Module Three
Module Four
Module Five
Module Six
About the instructor
9 Courses
0 students
₦35000
Material Includes
- Slides - PDF and Videos
Requirements
- No prior knowledge of CRM is required for this course
Target Audience
- CRM Professionals
- Customer service personnel
- HR Professionals
- Managers