Customer Relationship Management (CRM)


Putting the customer first is one of the most valuable strategies for building a business. Satisfied customers become repeat customers and often increase their spending; they are also the best source of word-of-mouth referrals. There is no better salesperson than a loyal customer.

Who Should Register For this Course?

  • HR Officers and Manager
  • CRM Professionals
  • Managers


What qualification will I get?

CRM Course Completion Certificate

What Will I Learn?

  • Teach you how to refocus your business to concentrate on your customers to build long-lasting relationships that allow you to beat the competition.

Topics for this course

21 Lessons120h

Module One

Introduction to CRM
Introduction to Understanding Your Customer
Customer Care vs. Customer Service

Module Two

Module Three

Module Four

Module Five

Module Six

About the instructor

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Customer Relationship Management

Material Includes

  • Slides - PDF and Videos


  • No prior knowledge of CRM is required for this course

Target Audience

  • CRM Professionals
  • Customer service personnel
  • HR Professionals
  • Managers